Frequently Asked Questions

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a password reset link. Click the link in the email to create a new password. Make sure to check your spam folder if you don't see the email.

You can update your profile information by logging into your account and navigating to the "Profile" section. Click on the "Edit Profile" button, make your changes, and click "Save Changes". Your updated information will be saved immediately.

To take a quiz, browse our quiz library and select the quiz you want to attempt. Click on the "Start Quiz" button. You'll see the questions one at a time. Read each question carefully, select your answer, and click "Next" to proceed. You can review and change your answers before submitting. Once you're done, click "Submit" to see your results.

Yes, most quizzes have a time limit. The time limit is displayed before you start the quiz and also shown in the timer during the quiz. Once the time runs out, your quiz will be automatically submitted. Make sure to manage your time wisely to answer all questions.

Yes, you can retake most quizzes. However, some quizzes may have restrictions on the number of attempts. Check the quiz details before starting. When you retake a quiz, your previous score will be saved, and you can see your improvement over time in your profile.

Quiz scores are calculated based on the number of correct answers. Each question has a specific point value. Your total score is the sum of points for all correct answers. Some quizzes may have negative marking for incorrect answers, which will be mentioned in the quiz instructions. Your percentage score is calculated as (Obtained Marks / Total Marks) × 100.

We accept various payment methods including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure payment gateways. All payments are processed through encrypted, secure payment processors to ensure your financial information is protected.

We offer refunds for subscription cancellations within 7 days of purchase, provided you haven't used the service extensively. For quiz packages, refunds are available within 24 hours of purchase if you haven't started the quiz. To request a refund, contact our support team with your transaction ID.

Subscriptions are billed monthly or annually, depending on the plan you choose. You'll have access to all premium features, unlimited quiz attempts, and priority support during your subscription period. Subscriptions automatically renew unless you cancel them. You can cancel your subscription anytime from your account settings.

Quiz Portal works best on modern browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. We recommend using the latest version of these browsers for the best experience. Some features may not work properly on older browser versions.

Yes! Quiz Portal is fully responsive and works on mobile devices, tablets, and desktops. You can access all features, take quizzes, and manage your account from any device with an internet connection. We recommend using a stable internet connection for the best experience.

Absolutely! We take data security seriously. All data is encrypted using SSL/TLS protocols. We follow industry-standard security practices and never share your personal information with third parties without your consent. For more details, please read our Privacy Policy.

If you encounter any technical issues, try refreshing the page or clearing your browser cache first. If the problem persists, contact our support team through the Contact page or email us at support@quiz-portal.com. Please include details about the issue, your browser, and device information for faster resolution.